Cancellation Policy
At Genflix, we are committed to providing seamless access to high-quality digital products and services. Due to the nature of the products and services offered on our platform, we have established a clear and transparent cancellation policy for all purchases.
No Cancellation Policy for All Digital Products and Services
Once an order for any digital product or service is placed on Genflix, it cannot be canceled.
This policy applies to all digital products and services sold on our platform, including, but not limited to, software licenses, subscriptions, and account activations. The reasons for this policy are as follows:
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Nature of Digital Products: Digital products such as software, subscriptions, and licenses are delivered immediately or activated instantly. Once these products are delivered or activated, they cannot be returned, revoked, or resold.
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Operational Costs: As a platform, Genflix incurs immediate costs when an order is processed, including licensing fees, payments to sellers, and platform service charges. These costs are non-recoverable, making cancellations financially unfeasible for us.
Why This Policy Is Necessary
This cancellation policy ensures:
Fair treatment for both buyers and sellers by preventing any abuse of the cancellation process.
Financial stability for Genflix to continue offering affordable and reliable digital products.
Protection against any undue losses from cancellations of products that are instantly consumable.
Customer Responsibility
We urge customers to thoroughly review their orders, including product details, pricing, and terms, before making a purchase.
Once your payment is confirmed, the order is considered **final** and **cannot be modified or canceled**.
Please ensure that your contact information, including your email address, is accurate to guarantee proper delivery.
Our Commitment to Quality
While cancellations are not available, Genflix is dedicated to ensuring that all products are delivered in line with their descriptions. If you face any issues with your purchase, such as non-delivery or activation errors, please refer to our Refund & Return Policy for potential resolution.
Customer Support
If you have any questions or concerns regarding your order, our support team is here to assist you. Please contact us at support@genflix.in, and we will do our best to address your concerns promptly.
Effective Date: This policy is effective as of 1st January 2025 and applies to all digital products and services sold on Genflix.in. Genflix reserves the right to amend this policy at any time without prior notice.
By placing an order for any digital product or service on Genflix, you acknowledge and agree to this cancellation policy and its terms. Thank you for choosing Genflix as your trusted platform for digital products and services.